Dell Computer Corporation Complaint - Dell cuts you no slack, Jack
I ordered a Dimension 8100 on December 13 last year for my wife for Christmas. On December 21 this year the hard drive failed. I called Dell, thinking they might have a goodwill policy that would allow that since the computer didn't go into service until after Christmas, it could still be considered under the year warranty. Not! I asked about perhaps letting me retroactively purchase an extended warranty--Not! Will I ever buy another Dell computer? Not! Will I let Dell get involved in fixing this one? Not! I didn't know their quality and service had declined so much in recent years--wish I'd read the customer reviews. Unfortunately, it looks like the once-stellar computer company is going to be the new Ford or GM of its field.