Fleet Credit Card Complaint - Late Charge Fee
LAGUNA NIGUEL, CALIFORNIA -- I recently got a late charge free of $35.00 because my payment was received 3 days late. The payment was due February 4 and was received on February 7. I sent this payment out before the end of January. Because of the mail system or their billing system, I was punished for this. Last year I had the same problem and the $35 was adjusted and taken off my account. When I called them they said they only allow one adjustment per year. So what you are telling me is that I am paying for something that was not my fault and the company only allows for one mistake per year per account?
To help keep me as a potential future customer, I would like the following:
There is nothing for you to do to keep me as a customer. I called and spoke to two people about my situation and they said they could not remove my late fee. One suggested I pay online and after I spoke with him, I went online to pay but the site was down! I paid my late fee and cancelled my account to prevent this from happening in the future.
At the very least I would like a response from your company regarding this incident. Thank you for your time.