Bank of the West Complaint - Idenitity Theft
COVINA, CALIFORNIA -- A Bank of the West manager instructed one of her employees to approach a friend who was a banker at another bank to steal my personal and banking information. This was done in retaliation due to a family dispute. The Bank of the West employee walked out of the other bank with my personal information including account numbers, social security number, driver’s license number and birth date. This information was subsequently transmitted out of state. All of these activities took place during working hours while these people were on the payroll of the Bank of the West. The banker at the other bank was terminated immediately upon discovery of the unauthorized access and later hired by Bank of the West.
Consumers need to be aware that although the following appears on the Bank of the West web site:
The Bank’s reputation for honesty and integrity is the sum of the personal reputations of its individual employees. Ours is a culture of ethical behavior, in which we protect the confidence and privacy of our customers and scrupulously avoid conflicts of interest.
The Bank of the West does not enforce this statement nor do they discipline any managers who violate this statement. The Bank of West actually takes the position that the activities of their managers are personal activities and not an issue for the bank despite the statement above related to their core values.
Federal agencies such as the FDIC and the California Department of Financial Institutions do not take any action related to this type of identity theft activities. Law Enforcement agencies, most notable, The Los Angeles County Sheriff’s department will not take any action in a case like this unless there are fraudulent activities that actually occur with the stolen identity.
CONSUMERS – be careful with BANK OF THE WEST and beware of the behavior of their employees!!!