Adelphia/Comcast Complaint - Poor service - cable service
STERLING, VIRGINIA -- To say that we recievd the most horrible service will be an understatement. To briefly state the reason for this comment we had Adelphia cable three years ago and the service was horrible so we switched to Dish network and when Comcast took over we decided to try the service again and guess what we found - the service is verse now than i was three years ago. We subscribed and got connected a little over a month ago. The service tech who came to install the service was extremely unhappy with his job and the company he worked for (Adelphia) and he constantly complained for the 45 mins he was installing the box. He did not have the right box with him and tried three different boxes before he found one that worked and was not sure how long it will work. Anyway Dec 23rd 8 pm we lost service. Thinking that maybe it was an outage waited till morning but found no signal and called customer service and was told outright that she did not see any problem at their end, Ok but we do not have any signal and everything was fine till 8 pm last night. Service rep was very reluctant to talk and kept on insisting that they did not see a problem. After arguing for 5 mins. she stated that she will put in a trouble ticket but very blatantly stated that she was not sure when a tech will be available. Called back at 12:30 since service was still out and got the same cold reponse from another service rep who insisted that they did not see a problem with the account, and when I will state that if you do not see a problem then why we do not have any signal the answer was I don't know. After arguing fruitlessly with another service rep I asked to speak with a supervisor and after being on hold for another five minutes spoke with another female and got the same run around about not seeing a problem and she went on to state that if I were to go in the neighborhood and have five or more subscribers call and complain that their service was out then they will send a technician to check the problem (never heard anything more stupid than this). I reponded that it was none of my business to check and see if anyone else was having trouble with their service and have them call. Her response was equally chilling - we at the call center have no power to send any technician out but that she will escalate the issue. I recieved a call 45 minutes later from someone in Adelphia and was told that they will NOT be sending a tech out today but they may and he emphasized the word MAY send someone out Wednesday of next week. To sum up we were so frustrated with the non existent service that we switched back to Dish network and within the hour we had our satellite service back. In conclusion all I have to say is that Adelphia was bad three years ago but is worse today as Adelphia/Comcast. I am not lookng for an apology but just want the management to know what a poor job is being done to manage this company, loosing one customer at a time is when the downhill slide starts. Adelphia/Comcast may be able to attract customers by offering cheap service for a while but I believe that lack of service in the long run will only cost the company to loose more than they will gain. I will be sure to post my frustration in any public forum I see fit so other subscribers can learn from my horrible experience.