House of Hunan Complaint - Horrible service, horrible meal
DES MOINES, IOWA -- My family and I just returned from the worst meal. We went to House of Hunan in Des Moines, IA. No one came to our table for at least fifteen minutes, then finally the woman who was working the front came over and asked what we wanted to drink, and we ordered, too, since we had decided long before what we wanted, and we had no idea when or if a waiter/waitress would ever appear. No apologies were made for our excessive wait. The food was horrific, once it arrived; we sent one of the dishes back because it was cold, and they brought it back, still cold, never once asked if we needed refills on our drinks, if everything was okay; NOTHING. One of the dishes had rotten shrimp; you can't get that taste of of your mouth at all: YUCK! Then we complained, and the woman working at the front didn't even so much as apologize or offer to take anything off our bill! She simply said; "We out of control; really busy." That was no apology! Then, concerning the shrimp, she said; "Oh' that special shrimp." We told her; "Yes; it's gone bad." We will never return. Learn from our mistake; don't EVER go there!