Airport Wireless Term A Boston Airport Informative - Poor Quality of Service
EAST BOSTON, MASSACHUSETTS -- Airport Wireless Boston Airport
100 Term A Satellite Space #13
East Boston, Ma 02128
Last Friday when I passed by your store I asked one of your sales reps (James) if you sold an external keyboard to work with my Blackberry 8700C. I took out the blackberry and showed it to him. He said yes we have a keyboard here for $149.99 THAT WORKS REALLY WELL WITH YOUR blackberry. So I bought it.
When checking out I saw him grin across to your other high tech sales rep and thought I am getting ripped off. Sure enough when I got home and tried to connect this keyboard to the PDA I found out it did not support any Blackberry devices. I spent more than two hours downloading, writing an e-mail to Think Outside the manufacture.
I’m sure this is a simple mistake on the part of your employee but I really don’t believe it. I think you have guys on your staff that take advantage of travelers and will tell them anything to make the sale. Most people are busy and need a tool to help them and don’t have time to complain or return the item if it doesn’t work.
Your employee looked me in the eye and told me a big lie or he is not qualified to sell technology to the public.
I can understand a mistake but from a qualified sales rep that understands your technology is not acceptable.