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Airport Wireless Term A Boston Airport Informative - Poor Quality of Service

Review by bamabubba on 2006-12-25
EAST BOSTON, MASSACHUSETTS -- Airport Wireless Boston Airport
100 Term A Satellite Space #13
East Boston, Ma 02128

Dear Management:

Last Friday when I passed by your store I asked one of your sales reps (James) if you sold an external keyboard to work with my Blackberry 8700C. I took out the blackberry and showed it to him. He said yes we have a keyboard here for $149.99 THAT WORKS REALLY WELL WITH YOUR blackberry. So I bought it.

When checking out I saw him grin across to your other high tech sales rep and thought I am getting ripped off. Sure enough when I got home and tried to connect this keyboard to the PDA I found out it did not support any Blackberry devices. I spent more than two hours downloading, writing an e-mail to Think Outside the manufacture.

I’m sure this is a simple mistake on the part of your employee but I really don’t believe it. I think you have guys on your staff that take advantage of travelers and will tell them anything to make the sale. Most people are busy and need a tool to help them and don’t have time to complain or return the item if it doesn’t work.

Your employee looked me in the eye and told me a big lie or he is not qualified to sell technology to the public.

I can understand a mistake but from a qualified sales rep that understands your technology is not acceptable.
Comments:3 Replies - Latest reply on 2006-12-26
Posted by Anonymous on 2006-12-26:
Why don't you contact their corporate office also?

3141 Fairlane Farms Road
Suite 8
Wellington, FL 33414
(561) 204-4964

Just contacting the store where you believe they lied to you or was it a simple mistake, is a waste of postage. Buying an electronic accessory on the run was your mistake. Unless one knows for a fact that something will work always take the time to do a little research.
Posted by Anonymous on 2006-12-26:
I would call the corporate office specially when PassingBy was so kind as to give you the number. But I would like to say that your only mistake was to trust someone. I guess in today’s world if you do the unthinkable "trust someone" who is suppose to be doing a job, then it is your fault and if that is true then we do live in a primitive, paranoid society. I think the store clerk should be held responsible for his actions and the store should replace the keyboard at there own expense or issue a full refund.
Posted by Anonymous on 2006-12-26:
I can't understand that when he thought he was going to be ripped off that he didn't simply walk away.

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