Cinco Ranch Dental Informative - Poor Customer Service
KATY, TEXAS -- Like many dental patients I chose Cinco Ranch Dental because it was on my insurance and it was close to my home. My first visit experience was for my two children.
We had already chosen Cinco Ranch Dental before we received a free "Welcome to the neighborhood" coupon for a cleaning for me and my husband.
I called to make an appointment. Our appt was for Dec 13th at 9:30. Heather called to confirm our appt. two days before, on the 11th. At that time I told her my husband was sick and when should I call to cancel the appt. for him if he was still sick. Heather told me I could call the next afternoon--the afternoon before the scheduled appt.
Well, it turns out that my husband was still sick and I called Tuesday afternoon to cancel just his appt. The person who answered the phone was extremely rude and said, "You are just now calling us?" "We blocked out an hour and a half for yall." I told her that I was sorry but Heather said that I could call as late as the afternoon before to cancel his appt. I told her that I couldn't help that my husband was still sick but I was just doing what Heather told me to do the day before. I could have not called and just showed up without him. There was a moment of silence and another sigh.
She was very put out and rude and asked me, "Well when are you planning on coming in?" I told her that my appt. was for 9:30 a.m. and that's when I planned on coming in. She again gave a heavy sigh said okay.
When I hung up the phone I was very upset that I was treated in this manner. I called that evening and decided to cancel mine and my husband's appt. I have several choices for a dentist and I was excited that Cinco Ranch Dental was so close to my home. I often wonder if the Dentist himself even knows that this kind of conduct goes on at the front office. I for one have told several people not to consider this dentist. I for sure will never go back and plan on sending a certified letter to the dentist himself.