Cingular Wireless Complaint - Deceptive, Bait-n-Switch, Terrible Company!
I was a Suncom customer many years ago and held on to the account through the transition with ATT&T and through the merger with Cingular. I have had the continuing account about 7 years. I'm a relatively low use customer, using my phone mostly for traveling security and occasional local and at-home use. I consider my experience with Suncom great, my experience with AT&T marginal and my experience with Cingular one of the worst of any company I have ever dealt with.
The only reason I wanted to keep the Cingular provider was the coverage area, which suited my traveling pattern much better than other companies, and the lack of inexpensive plans with Verizon and others.
I approached a Cingular rep at a local Cingular store a few months ago as my sister in Tennessee had a "Go" phone from the company which is pay-as-you-go with inexpensive phones. I had determined that that plan would save me money over my Cingular plan then in place. The first thing the rep asked me was where I'd heard about the "GO" phone plan and I told him from someone who has the plan in Tennessee. He promptly told me the plan was not available in Alabama (a lie) and stuck to that story, then got belligerent.
I left the store and went back 2 days later and talked with another rep and got the same story. I called the manager a few days later relating my experience and was told "he trained his people better than that" and refused to discuss what he still contended was my mistake in assuming the plan was available. He hung up on me.
I went to another Cingular store and was told, yes, the plan was available, but the prices of phones they showed me were too high, and I was told the cheaper phones were not available on that plan (a lie).
I went online and found the "GO" phone plan available as a pay-as-you-go with a $39.99 nice phone with a $20 rebate and free shipping and activation. NONE of this was offered at the store. I ordered it. The phone arrived in good order, but no rebate form. I called, they said pick one up at the store. The store gave me the wrong form two times. If you want to see something interesting, go pick up a rebate form from them and read it. You have never seen anything like it, full of disclaimers and traps designed, I think, to disallow your rebate.
I have found Cingular to be the most deceptive, argumentative and crafty to their own advantage company I have ever dealt with. Consumer Reports, in a very recent article, rated Cingular at the bottom for customer relations and satisfaction and I can tell you they deserve that rating. Approach any dealings with this company with suspicion and great caution. Their bottom line is their major concern and their representatives appear to have been thoroughly coached, without regard to fairness or ethics, to get the most money out of you while at the same time, promising services and considerations they will attempt to diallow or not provide.
I WOULD NOT RECOMMEND CINGULAR TO ANYONE!