Time Warner Cable Complaint - Customer Service Nightmare - Hanging up on Customers!
LOS ANGELES, CALIFORNIA -- I have been trying to upgrade my Road Runner Cable service with Time Warner Cable for the last 3 days, with no luck. Here I am banging on the company's door offering to give them more money per month and use more of their services and Time Warner could care less.
Called their 888-892-2253 line and waited on hold for 34+ minutes to talk to someone. I gave up!
Again, called their 888-892-2253 line and waited on hold for 27+ minutes to talk to someone. I again gave up!
Called for the 3rd time their 888-892-2253 line. This time (after being notified that a certain boxing match should be ordered via the remote) after waiting for about 5 minutes, the message "We are experiencing a high volume of calls, please try your call later." came on, and the system HANGED UP on me.
Called for the 4th time their 888-892-2253 line. Surprisingly enough representative “Brian” came on the line within 5 minutes. He asked me for my phone number and address. After complimenting the company for letting me talk to a live person so quickly and asking him about upgrading to RR Extreme, without any warning he placed me back on hold and I found myself back in line listening to their cheesy music and messages and waiting to talk to someone. He basically hanged up on our call and shoved me back in the waiting loop. After waiting another 35+ minutes, I gave up. This saga is becoming more and more ridiculous and comical every time I try to get in touch with this company.
1/2/2007 - PM
Called for a 5th time. Placed on hold for 27+ minutes. While crappy music and idiotic promotion messages were playing, heard a click and the system simply HANGED UP on me yet again!
This company is one of the worst I have ever used. They are completely incompetent when it comes to not only helping customers, but also are actively turning business away from existing customers. Management and senior executive teams should be fired on the spot! This is NOT how you're supposed to run a company! In this day and age to see this level of idiocy and carelessness with regards to customer service it's downright criminal.
If you own stock in this garbage company I suggest you get out now. They will not survive much longer once real competition arrives in the digital cable/TV and Internet access world.