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Jouneys Complaint - Hazardous Chemicals on Journey Shoes

Review by ConcernedPatron on 2006-12-29
PANAMA CITY, FLORIDA -- My daughter recently purchased two pair of shoes from Journey’s that had a form of hazardous chemicals on the shoes. The chemicals got into her skin and caused her feet to swell for more than 4 weeks. The doctor explained that there were hazardous chemicals on both pair of the shoes. She wore the shoes for only one day each and Journeys refused to give her a refund even after they saw her inflamed feet just days after purchasing the shoes.

We spoke to the Stephanie, assistant manager, at the Panama City Mall in Florida and she had no concern for the harm that the hazardous chemicals had caused to her feet. The shoes were not damaged or soiled, but they still would not even prorate the refund. Stephanie was only concerned that she could not resale the product. I called the toll free customer help desk and they completely supported the local management. Now I understand the business practices of Journeys and will never patronize this business again.

As with all bad experiences of merchants, I will warn friends and those agencies that have concern for the consumer. The ironic part of the deal is that the shoes are not made of any material taken from animals, but instead they seek to harm humans.
Comments:8 Replies - Latest reply on 2006-12-30
Posted by Anonymous on 2006-12-29:
What where the chemicals and can you prove they were deliberately put on shoes by Journey in an effort to "harm humans"? The chemicals can be on the shoes by accident. But to say that they intend to ruin their customers feet is absurd.
Posted by heaven17 on 2006-12-29:
I agree with PassingBy. First rule of business is...don't kill the customers.
Posted by Anonymous on 2006-12-29:
Did it ever occur to you that the shoes allow (due to their construction) the shoe's fabric allowed something else to get through?
Posted by spiderman2 on 2006-12-29:
what kind of shoes were they?
Posted by *Brenda* on 2006-12-29:
If they intend to harm their customers' feet then who will they sell more shoes to?
Posted by Shakra on 2006-12-30:
heaven17 - I thought that the first rule of business was to find cheap labor.
Posted by Ponie on 2006-12-30:
heaven17--good one! :)
Posted by Anonymous on 2006-12-30:
We got my daughter some clothes from there (a hoodie and a hat) for Christmas and she loves them and no bad effects. As I recall the shoes they were selling online were Van or Converse, the kind the kids like with skulls and things like that on them.
You can develop allergies to the weirdest things with little reason. I am not sure if you have seen an allergist, but you might want to consider seeing one and having some medication on hand in case she encounters something else that causes swelling. My daughter is allergic to peanuts and we keep and "epi-pen" around all the time just in case. Glad you daughter is ok!

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