Jouneys Complaint - Hazardous Chemicals on Journey Shoes
PANAMA CITY, FLORIDA -- My daughter recently purchased two pair of shoes from Journey’s that had a form of hazardous chemicals on the shoes. The chemicals got into her skin and caused her feet to swell for more than 4 weeks. The doctor explained that there were hazardous chemicals on both pair of the shoes. She wore the shoes for only one day each and Journeys refused to give her a refund even after they saw her inflamed feet just days after purchasing the shoes.
We spoke to the Stephanie, assistant manager, at the Panama City Mall in Florida and she had no concern for the harm that the hazardous chemicals had caused to her feet. The shoes were not damaged or soiled, but they still would not even prorate the refund. Stephanie was only concerned that she could not resale the product. I called the toll free customer help desk and they completely supported the local management. Now I understand the business practices of Journeys and will never patronize this business again.
As with all bad experiences of merchants, I will warn friends and those agencies that have concern for the consumer. The ironic part of the deal is that the shoes are not made of any material taken from animals, but instead they seek to harm humans.