Floorstiles at Kentlands, MD Informative - Poor Installation/No response to complaints

Review by Zaphod11 on 2006-12-29
Floorstiles (240-683-0011) 111 Market Street Gaithersburg, MD.

This fall I contracted with Floorstiles to install Mirage hardwood flooring in my family room. They did so, however there is a single "stepdown" stair (that runs the length of the room)that was installed partly with untreated wood. The untreated wood is used on the edge of the kitchen floor and on the edge of the one stair itself. The contractor stained and sealed the untreated wood after installation.

The problem was that the untreated wood was unevenly stained (it looked black in some places - stain color should have been a red oak color). The seal added on top of the stain does not match the sheen of the pre-stained wood. I complained several times to the Floorstiles representative (Jemil)to no avail.

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