Old Navy Complaint - I am no longer shopping Old Navy
I would like to add my 3 cents on Old Navy's return policy. My family was adopted by a church this christmas and two of the gifts were coats for my teen duaghters. The coats were not big enough and they had coats to begin with but what they need and wanted for christmas was clothing. T'was the night before christmas and I scrambled around to get to the nearest Old Navy store in town. I approached the sales cleck and proceeded with an exchange in hopes of getting two gifts cards that would be able to provide my girls with the clothing they need. The coats had the selling tags attached but there was no reciept. The sales cleck informed me of the new return policy for Old Navy, They needed my drivers license and scanned the coats for the amount. The amount along with my information would be sent in to their headquaters and in 10 to 14 days I would receive a gift card for the amount of the coats. Problem!!! T'was the night before Christmas and I just received these two coats from the church a few days earlier, the amount on the gift card would have been $27.56 for both coats combined, and each coat had a selling tag of $68.00, I inquired about the price difference and the young woman replied "Their on sale now." So the church spent $68.00 plus tax for each coat and we would get back $27.56 for a total on these two coats. "Wow" I am meeting our secret santas in January and will be taking the two coats to them and will explain the return policy of Old Navy and what I intended to do-Which was to take the balance owed for each coat, apply them to two Old Navy gift cards so my girls could get the clothing they need, I explained my intentions to the sales cleck, who smiled and said "I'm sorry, we have a policy". I'm sure the church will find two individuals who need the coats. I am no longer shopping Old Navy and will tell my story!