VOIP.com Complaint - Unlimited Calling
I switched to Internet phone about six months ago. After some research I found only one company that offered a local phone number for me here in Oregon and that was VOIP.com. I signed up for their Residential Unlimited Monthly account that advertises unlimited calling.
I had trouble at the beginning because I had a wireless router and VOIP.com was unwilling or unable to help me set everything up. I contacted Netgear, the manufacturer of my wireless router, and they were able to help me and even helped with the router supplied by VOIP.com. VOIP.com did credit me for one months service after I wrote up what I did to get things working and submitted it to them so they could use it.
Things have been working quite well and other than an occasional dropped call and garble no problems. However a month ago I received an email from VOIP.com stating that it appeared I was using the phone for business and they were going to change my account to a business account that, of course, would cost more money. After communicating with them I determined their evaluation was based only on the amount of usage. It seems my unlimited calling account has a limit.
I will grant you we use the phone a lot. We had a student living with us and she spent a lot of time on the phone with her boyfriend. My wife will spend hours on the phone talking to family and during the month in question we had several medical challenges within the family. Also, we participate in a Bible study conference call every Sunday evening for an hour. The total came to about 2500 minutes during the month in question.
I called VOIP.com and talked to Karen Clinger. I was told that my calling was excessive and that there is some kind of usage limit that triggers a change to a more expensive account. I told her that for VOIP.com to advertise and sell a service as unlimited and then to have some kind of an arbitrary limit was unethical and deceptive.
As a result of my phone call, I am still on the Residential Unlimited Monthly plan but I'm on trial. If my usage exceeds some arbitrary limit, I was never told what that limit was, I would have my account changed to a more expensive account.
I'm writing this to warn others that while I've had no trouble with the service, there is a limit in VOIP.com's Residential Unlimited Calling plan.
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