Target Complaint - Target, Exchange Policy Hassle
SANDY, UTAH -- For Christmas I recieved a Pink Velour Suit from Target from my sister. I already have a pink velour suit so I decided I would exchange the pink for black. So I went to the Guest Services with my pink velour suit (all tags attatched) and asked if I could exchange it for black. The girl asked if I had my reciept, and I said, "No, it was a Christmas gift." So she said it would have to 'go on my license' and that I was only allowed 2 items per year to go on my license. I said okay, but I just want to exchange colors. She said she would still need my license. So she scanned them and then told me to go get the black ones. I went and picked them out but I wasn't sure about the sizes so I decided to try them on. The dressing room girl was VERY rude, and after an amazing acrobatic performance of juggling my purse, nine month old baby, and the velour suits in the tiny dressing room, I managed to get the right size. I took it back up to Guest Services. The girl I had originally been working with was not there, but my suit was sitting on the back counter. I explained to a new girl that I just needed to exchange colors. So she scanned it in and informed me that I owed $8.00.
Okay, I know that's not a lot of money, but I still had to know why they were charging me to exchange COLORS. (The pink and black suits were
the exact same price, neither on sale.) The girl explained to me that she had to give me the lowest price the suits had ever been at for the pink suit and the current price for the black suit. I would understand if I was RETURNING the pink suit for credit or cash that they would give me the lowest price, but I was making a straight across exchange!
Now, I have worked in retail, in a management position, for many years, and I have NEVER heard such a ridiculous 'exchange' policy. There is no exchanging, just 'returning and buying back'. I kept saying,
"I'm not asking for you to give me money or a credit, I am just asking to SWAP the color...a straight across exchange!!!
But she just said, "That's our policy." I told her no thanks, that I would just get the reciept from my sister. Then I asked for the
corporate phone number, but after reading the other complaints I am not holding my breath that I will get any better service when I call on
Tuesday. I am very unhappy with the service I recieved from Target, and I plan to assemble an email with the links to these complaints and the MANY others I found while googling their exchange policy. Hopefully they will realize that in order to stay in business, they need to redefine their definition of 'Customer Service'.