CellularOne Complaint - Billing errors, poor PR
MEDFORD, MICHIGAN -- Through several years of using their services there were constant billing errors, like charges for calls we never made. Every months we had to call and fight for credit, at least it was not hard to prove the errors- like we were charged as if we called from Wisconsin and in five minutes we called from the same phone from Iowa, which would be physically impossible. They explained it as tower errors. After having got sick and tired of such service we decided to break the contract before our plan was over. Every time you call them, you are ping-ponged from one representative to another. Their right hand doesn't know what their left hand is doing, noone can make a decision, even after we figured out and fixed the final bill, we are still being billed and they send us late charges fine. Total headache.