Dish Network Complaint - Illegal charges by Dish Network
SACRAMENTO, CALIFORNIA -- Here's some information that says just how sleazy and slimey this company really is.
My son comes over to see us today and says that his account was charged by Dish Network for 165.00. It got even worse when he looked at his account again and there was another charge for $400 for equipment.
So, after spending time on the phone with customer non-service he gets the line from them that according to the contract any credit card used to pay the bill can be charged for the early termination fee and equipment. He goes round and round with this person for about 30 minutes when I came into the room.
Since it was obvious that he had reached his exasperation point I took the phone to see just what was going on. This idiot on the other end of the phone starts talking about how the charges were based on the contract terms, when I finally interrupted and asked who's contract?
She gives me a name that I don't recognize, and when I ask who that is my son explains that it's the mother of the roommate that he used to have. Ok, so now I have a clearer picture, it seems that his roommate signed up for Dish, his mother signed the contract, and at one point in time my son paid the bill with his card.
I calmly explain to this person on the phone that my son was not on the contract and did not authorize any additional charges to be placed on his card. The response that I got was such a stock line that it must be beat into customer service when they are hired. Any credit card used to make a payment on the account can be charged, as stated in the contract that was signed. When I pointed out that the card belonged to someone who wasn't on the contract and never signed it, he simply made a payment at one point in time, I got the exact same response. It was like talking to a brick wall.
Needless to say, even after asking to talk to a supervisor the same line was repeated over and over, even though I continually pointed out that my son was never on the contract and had never even read it.
Slime at it's best. I guess they stay in business be raking in more unsuspecting customers and charging anyone they can for the fees, regardless of the legality of what they're doing. I guess my next complaints will be to the FCC and any other government agency I can find.