Home Depot Complaint - Poor Business Practices
PHILADELPHIA -- I ordered a screen door from Home Depot at 4640 Roosevelt Blvd on 9/30/06, to be installed at my parents house. it is now 12/31/06 and the door has yet to be installed. I have called the customer service number and the store and I am told that the installation company, "Easy Door" is behind on the installations.
While the Home Depot customer service folks have been very apologetic and professional my parents still do not have their door installed.
The big issue is that Home Depot is still selling doors to be installed and they are not informing the customer of the issue with the installation company - that is such bad business practice - at least inform potential customers that it will be 3 months or more before the door will be installed and allow them to decide if they want to buy the door from Home Depot. The website does not mention the delay issue neither does the store mention this when you buy the door.
I believe that if Home Depot is aware of the issue with their installer they should not be selling the installations without disclosing the issue with Easy Door.
I suggest you go to Loews if you need a door installed.