Jaguar (Motor cars) Complaint - Do not Buy Jaguar due to poor service!
I have owned many cars from around the world Alfa Romeo, mercedes, B.M.W. ... One that I have purchased twice was Jaguar. I had the X J S , cute little v12 convertible. I traded it in for the top of the line X J R which is their biggest hand made sedan, with the sport options, wider wheels, detailing that matches the color and yes the almost 400 h.p. engine, very fast great car until ...
I purchased the car used and take great care of it, a synthetic oil change will cost you about $120.00 this is just on thing to be prepared for comes with the territory.
When I had the linear switch go it caused lots of problems, it locks the transmission and other things so the car cant be stolen. When it went bad I could open the car and start it but not shift/ move the car.
I went to jaguar dealer service (Woburn MA) I was told it was the linear switch and no problem "these things go once about every 10 years". I trusted them and paid the $1,500.00 price tag for the one part!
Being a Jag owner you have to be able to pay for this high end car, I just shoveled out $1,800.00 for brakes it was expected and I do not have a complaint about that.
My problem is the "new" Linear switch started to fail again about the 13 to 15 month mark. The dealership said the would not cover it due to the fact it was over a year old. I fought with jag. corporate for two weeks and they opted not to fix their error/faulty product.
As stated I don't mind paying for the up keep but to pay for the same item twice is unacceptable! They are not looking after their product like a world class car that cost 90K. This item is a computer switch, I can't reach it tamper with it break it or know where it is. So for a non- moving part that costs $ 1 ,5 0 0 to fail so soon they should be ashamed and honored to replace it.
Do Not Buy Jaguar! With lagging sales and the high cost/price tag they should be trying to win friends and not make enemies.
p.s. had similar problem with my Porsche they took care of it no questions asked and threw in extra incentive fro my problem.
My Jaguar has been a 6000 pound paper weight for months now.