Leap Frog Complaint - Leap Frog worst experience ever
Just thinking about my experience with Leap Frog makes my blood pressure skyrocket.
On December 9, 2006 -- in plenty of time for Christmas, I placed an order for two items from Leap Frog that I couldn't find in the local toy and department stores... that was the biggest waste of time and frustration ever. Not only was it not delivered by Dec. 24th, as promised, it STILL has not arrived. I sent countless e-mails to their Customer "Service" department and received sickly-sweet replies saying that they have not heard back from their shipping department. When a package did arrive from Leap Frog, it contained the contents of an order from someone in North Carolina. I called them... they said they called Leap Frog and were assured they would receive their refilled order by next-day airmail... I wonder if they ever got it. I called Leap Frog, got disconnected, called again, got put on hold... with no pick-up. I called again and told the individual that I wanted to speak to their supervisor... she said she didn't know who it was!!! I said, "Let me talk to the person you say 'hello' to when you walk in, in the morning"... I got put on hold, again... then was told that "the supervisor" would call back. I sent more e-mail and received a reply that I would get the same consideration as the family in NC... Wrong!!! Finally, after Christmas, I received a call from a "supervisor" asking what the problem was and whether or not I still wanted the order. "It's a present for my grand-daughter so, YES I want it, otherwise I would not have ordered it in the first place".
I've got to stop ranting about this, it's not doing me any good, nor you either.
I would urge anyone who is considering ordering from this company to FORGET IT... don't waste your time as I have! This is the worst online company I've ever had the misfortune to deal with.