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Walt Michaels RV Complaint - 2004 Discovery Motorhome - Discovery Motorhome
Complaint
MICHIGAN -- I have read numerous complaints about the dealership where we bought our motorhome and have to agree that the service is poor. We live 70 miles from the dealership. We puchased a 2004 Discovery Motorhome, 3 slides, with alot of luxuries. We were also talked into buying the 7 year extended warranty. Low and behold the regular warranty and the extended warranty is not backed up through the dealership and they cannot give us addresses, dealerships, that will back up the warranties. Every attempt to get service done on our RV has cost us large amounts of money out of our pocket. Every time they say the warranty doesn't cover anything. It's an all day job to take the motorhome to the dealership, and of course we have to leave it with no idea when to expect the work to be finished, then another full day to pick the motorhome back up. They've had to remove a cup holder to get to the wiring, after getting the motorhome back, the cup holder was missing. They said they didn't loose it and we'd have to order another one which would take about 2 weeks. We left a full list of items that needed repaired, nothing was repaired and the only explanation we got was they couldn't find anything wrong. It's now 2007 and the wiring still hasn't been corrected. There's no way imaginable that anyone can believe how much we've put into this motorhome. We've spent endless hours on the phone with them and also calling different dealerships to see if they can help us. I have a bill to pay tomorrow to replace the wiring and the inverter. We currently have the motorhome in Louisianna and had to find a repairman down here. But nothing is wrong with it. The only assistance we got was we finally contacted a freightliner company and they accepted the warranty and replaced the altinator. We didn't get that phone number or address from the original dealership. A dealership that replaced all 4 batteries got us hooked up with the freightliner company. In the early months of 2006 we had to unhook the motorhome in Florida and take it to be repaired. These are all day jobs. We've had alot of repairs done and alot of replacements done at our expense....except for the altinator. The traveling satellite could not be fixed at the dealership. They had no knowledge on how to repair it. We had it repaired in Florida. I could go on and on. Why did we pay for the extended warranty? Every time we call the dealership they try to talk us into trading it in. OH, on top of everything else, after returning home with the motorhome and leaving for vacation, we only had one set of keys that were in the ignition, the second set of keys belonged to someone elses rv. So someone else ended up with our keys. When we got to Florida we didn't have any keys to unlock the under compartments. I will never buy from this dealership again. Somewhere between here and there, all my original paperwork has came up missing. I've tried calling the dealership to get duplicates to see if anyone in LA will honor the warranties so I won't have to pay the $2000.00 repair. They're closed for the week. I didn't know businesses like that closed for the whole week.
Comments:
Posted by Lidman on 2007-01-04:
Maybe it is time to sell the one you got and get a new one?
Posted by Hugh_Jorgen on 2007-01-04:
Sounds like you need to pick up a copy of Motor Home magazine and see about reporting your problems to their "Action Line" column - there's nothing like getting national exposure to get a manufacturer or dealer to step up and do the right thing and fix your problems. Good luck.
Posted by tnchuck100 on 2007-01-04:
You seem to be having a lot of trouble with a 2004 motorhome. Usually don't have wiring trouble unless someone has been tampering with it. You expect that in a 15 - 20 year old unit. You have not been very clear as to exactly what your problems were.
As for extended warranties, most of the time they are a waste of money. You are betting you will have trouble, they are betting you won't. But, since they write the rule book they have all kinds of fine print to weasel thier way out of paying.
Find a good RV dealer. Get to know him. Develop a relationship.
As for extended warranties, most of the time they are a waste of money. You are betting you will have trouble, they are betting you won't. But, since they write the rule book they have all kinds of fine print to weasel thier way out of paying.
Find a good RV dealer. Get to know him. Develop a relationship.
Posted by UrFriendlyPirate on 2007-01-04:
I recommend against extended warranties.
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