Best Buy Complaint - I WILL NEVER PURCHASE FROM BEST BUY AGAIN!!
BURBANK, ILLINOIS -- We purchased our mother a special order Front Load Washer and Dryer with 2 pedestals (Cobalt Grey)by General Electric in early December. At the time we were told that the dryer was a special order and it would not be available until December 18th, which was fine with us becuase we were going to present the gift to her at our annual family Christmas party on December 23, 2006. However right before the 23rd we called and spoke to a senior manager (Rianna) who reported that the dryer was still on back order and after speaking with her supervisor (Linda) we were told that 6 special orders would be in on the January 3, 2007 and our mother would get her delivery on January 4, 2007 - you guessed it, it is still not available but now they won't give us a date they are basically telling us to JUST WAIT! I called to their corporate office to file a complaint and I was treated like I had made a $1.00 purchase instead of a $3,000 purchase. I was told there was nothing they can do - however, I know that there is something I can do, I WILL NEVER PURCHASE FROM BEST BUY AGAIN.