Turf Technologies Complaint - Poor quality installation, very poor customer service
SAN JACINTO, CALIFORNIA -- Turf Technologies installed artificial turf in a small area in yard with the guarantee that it would be maintainence free. It was not installed correctly, there are black rubber type pellets that are suppose to support the fibers to make them stand up. The installer used a blower to try to improve the appearance and blew the pellets onto neighbors and our porch. These track into the house on shoes, leaving black marks. The grass is also flat, since the pellets are not there to make it stand. The company has BBB complaints, and is impossible to reach. They have made numerous appointments to fix and have not shown up. A stop was placed on the credit card funds to pay until it was fixed, so the company filed a lien. They said they would fix it AFTER it was PAID for. They wouldn't fix before, so why would they fix after the funds were released?The worker that came to the house stated he was late because they had numberous complaints in the San Jacinto and Hemet area he was following up on for shoddy installation. They continued to harrass my mother, who is 80 yrs old and threatened to put a lien on her home and take it. We have hired an attorney, and are finding other unhappy customers to join in a class action against Turf Technologies. We would prefer to have this product removed, as it is more work than the grass. The company said it must be raked and swept to keep it standing correctly. So much for maintainence free.