National Car Rental Complaint - Unsatified with customer service and ability to follow through with a reservation
SANTA ANA, CALIFORNIA -- Long story, short, I reserved a FULL size SUV and even talked to someone the day of pick up at the pick up location ( OC airport CA)and they assured me that they would have the vehicle requested. Of course, they did not have that vehicle, OR a similar vehicle. I enede up having to take a smaller vehicle and I was driving across country so comfort was of the utmost importance over anything else. Also, they called me several times while on vacation as they didn't seem to have the inforamtion regarding what vehicle I actually had.Also the customer service on the 800 number told me that I did not have to have the additional drivers with me when I picked it up, that I just needed their drivers license info. Of course that was also UNTRUE. All and all, it was not a good experience, and I woiuld not rent form them again, I advise that no one does!