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Visa Complaint - FRAUD by VISA
Complaint
FLORIDA -- We have been defrauded twice by VISA on purchases we made under the VISA logo. It appears VISA supports their high-dollar merchants, rather than honor their claims of secure purchases to the public.
We are a small company that deals with fortune 500 companies, law enforcement, and government entities. A recent purchase was charged back 3 times to our account by merchant "Array Solutions." They sold us equipment to be delivered from Germany. We never received it, and called VISA customer service. The sale was credited back to our account.
The merchant then fraudulently claimed we were in possession of the goods. Our account was debited $2,099.00 again. We then traced and gave VISA the US CUSTOMS information that the merchant had picked up the merchandise from American Airlines BOND. Our account was then credited again.
The merchant, still in possession of the goods, made a third claim just before VISA's 6 month cutoff dispute. limit. Even though VISA knew the merchant was in possession of the goods, and even though VISA knew that the merchant committed fraud by stating that our company was in possession of the same goods, VISA charged our account another $2,099.00, and promptly closed the matter, stating "It's too late for any further dispute."
A similar situation happened with a VISA purchase from a merchant called "CORPORATE RAIDER." I should have known that their company name had something to do with their business practices.
WARNING TO ALL WHO DEAL WITH VISA: If you have a high-dollar dispute with a merchant and receive a credit back, CANCEL YOUR ACCOUNT.
We are a small company that deals with fortune 500 companies, law enforcement, and government entities. A recent purchase was charged back 3 times to our account by merchant "Array Solutions." They sold us equipment to be delivered from Germany. We never received it, and called VISA customer service. The sale was credited back to our account.
The merchant then fraudulently claimed we were in possession of the goods. Our account was debited $2,099.00 again. We then traced and gave VISA the US CUSTOMS information that the merchant had picked up the merchandise from American Airlines BOND. Our account was then credited again.
The merchant, still in possession of the goods, made a third claim just before VISA's 6 month cutoff dispute. limit. Even though VISA knew the merchant was in possession of the goods, and even though VISA knew that the merchant committed fraud by stating that our company was in possession of the same goods, VISA charged our account another $2,099.00, and promptly closed the matter, stating "It's too late for any further dispute."
A similar situation happened with a VISA purchase from a merchant called "CORPORATE RAIDER." I should have known that their company name had something to do with their business practices.
WARNING TO ALL WHO DEAL WITH VISA: If you have a high-dollar dispute with a merchant and receive a credit back, CANCEL YOUR ACCOUNT.
Comments:
Posted by tnchuck100 on 2007-01-05:
If you have documentation to support this sue them in small claims court. Even if they try to claim you are bound by arbitration a judge may still see it your way. Who issued your VISA card?
Posted by CantTrustAnyone on 2007-01-05:
Posted by CantTrustAnyone on 2007-01-05:
I called a friend who is an attorney. He stated that Florida has a "Civil Theft" statute (Florida Statute 772.11).
Under this statute, I can collect TREBLE DAMAGES (3 x $2,099.00 = $6,297.00) plus attorney's fees and court costs from the MERCHANT.
I'm waiting a few days for him to clear his case load, then we'll finalize the details. This was an unexpected turn in events.
Under this statute, I can collect TREBLE DAMAGES (3 x $2,099.00 = $6,297.00) plus attorney's fees and court costs from the MERCHANT.
I'm waiting a few days for him to clear his case load, then we'll finalize the details. This was an unexpected turn in events.
Posted by tnchuck100 on 2007-01-06:
Who issued your VISA card?
Posted by CantTrustAnyone on 2007-01-06:
The card was issued to our Business Account by Wachovia Bank in Fort Lauderdale, Florida.
Posted by tnchuck100 on 2007-01-07:
Keep us updated as to how this plays out. This would probably be of interest to quite a few people. Has Wachovia offered any suggestions? Wachovia's track record is not too good either.
Posted by CantTrustAnyone on 2007-01-08:
Wachovia does not appear to fight very hard for their customers. Time is money, and from my experience, Wachovia spent as little time as possible.
Several times I had to call them after they stated someone would contact me.
This whole thing is documented at:
http://kc4vfp.us/optibeam/
Several times I had to call them after they stated someone would contact me.
This whole thing is documented at:
http://kc4vfp.us/optibeam/
Posted by tnchuck100 on 2007-01-08:
I checked the link you have listed. What a mess! I agree with your advice to let a dealer recieve your shipment from out of the country. Let him deal with the headaches. Keep us posted on the outcome. Good luck.
Posted by CantTrustAnyone on 2007-01-14:
I have now spent a total of about 7 hours on the phone dealing withvlawyers who will take this case. The merchant is in Texas, and I live in Florida.
Too bad VISA doesn't honor its own written policies:
http://www.cardinalcommerce.com/articles/april_2000/Visa-Zero%20Liability.htm
or
http://www.usa.visa.com/personal/security/visa_security_program/zero_liability.html?it=il|/personal/security/index.html|Zero%20Liability
Too bad VISA doesn't honor its own written policies:
http://www.cardinalcommerce.com/articles/april_2000/Visa-Zero%20Liability.htm
or
http://www.usa.visa.com/personal/security/visa_security_program/zero_liability.html?it=il|/personal/security/index.html|Zero%20Liability
Posted by ever_rep on 2007-07-10:
wow, luckily i went with mastercard
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