Krystal Complaint - Krystal (not) clear?

Review by Battery Included on 2007-01-05
PRICEVILLE, ALABAMA -- On more than three (memorable) occassions the Krystal's at 3309 Point Mallard Parkway SE has given me incorrect orders. Last time I've been there was when my mother became hospitalized due to an ongoing illness and I needed to pick up food for visiting relatives already here for a summer vacation.
The order was repeated back to me correctly, after I stated it plainly once and was a very simple thing (a number of Krystal's Chicks).
I pulled away from the Drive-Thru window and checked the bag-- it was their hamburger sandwiches, not chicken! Went in with the bag of food to exchange it; they demanded the receipt first, still in my car. It took several minutes more until they finally gave me the right food.
The first time I went to this particular restaurant, soon after it was built and not very many years ago, I ordered a mixed bag of 10 Chicks (chicken) and 2 Krystal's (burgers). This was also for visiting relatives. They gave me 20 Krytal's burgers instead! That time I hadn't realized the mistake until getting home. I thought that was a fluke until the next time, and others less memorable, but when that last order was fouled up I knew this place can't do good business. No other place has messed up my orders as often, I think out of the dozen orders placed they only got a couple right! This being over a few years time.
There is another Krystal's in nearby Madison which had given me a burnt bun before, although the other in Decatur (this reviewed one is Decatur address, too) has always been perfect for me.
Comments:6 Replies - Latest reply on 2007-01-23
Posted by Anonymous on 2007-01-05:
You've given them more chances than I would have.
Posted by Anonymous on 2007-01-05:
I concur. Obviously they do not value their customers and are staffed with substandard airheads. I'd probably be on the look out for a really good Chicken and Biscuit joint and patronize them instead.
Posted by Justusryan on 2007-01-06:
But man, Krystal hamburgers are the best!
Posted by Anonymous on 2007-01-06:
Justusryan - I don't think you fully comprehend the situation. That's okay; obviously you're having a tough day. Relax, kick back - maybe a little aroma therapy would help. Gotta feel the flow man, then get jiggy with it.
Posted by Anonymous on 2007-01-06:
I guess it would be really juvenile to make a comment on the burnt bun eh? Ok then :P
Posted by Battery Included on 2007-01-23:
Thanks for the comments.
I do like the 'burgers, and I love the Chicks (chicken). Luckily there are several Krystal's within 30 miles, next nearest has been OK, just wish the nearest were better.
Could be the fact the area experienced a boomtown growth recently and it still hasn't settled down.
With the bad experience at this particular one I still prefer to drive 10 to 20 miles farther to the known good places (Athens, Decatur, Madison, Huntsville) whenever I get a craving for Chicks (again, those are chicken sandwiches not slang for female humans! heh-heh).

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