Krystal Complaint - Krystal (not) clear?
PRICEVILLE, ALABAMA -- On more than three (memorable) occassions the Krystal's at 3309 Point Mallard Parkway SE has given me incorrect orders. Last time I've been there was when my mother became hospitalized due to an ongoing illness and I needed to pick up food for visiting relatives already here for a summer vacation.
The order was repeated back to me correctly, after I stated it plainly once and was a very simple thing (a number of Krystal's Chicks).
I pulled away from the Drive-Thru window and checked the bag-- it was their hamburger sandwiches, not chicken! Went in with the bag of food to exchange it; they demanded the receipt first, still in my car. It took several minutes more until they finally gave me the right food.
The first time I went to this particular restaurant, soon after it was built and not very many years ago, I ordered a mixed bag of 10 Chicks (chicken) and 2 Krystal's (burgers). This was also for visiting relatives. They gave me 20 Krytal's burgers instead! That time I hadn't realized the mistake until getting home. I thought that was a fluke until the next time, and others less memorable, but when that last order was fouled up I knew this place can't do good business. No other place has messed up my orders as often, I think out of the dozen orders placed they only got a couple right! This being over a few years time.
There is another Krystal's in nearby Madison which had given me a burnt bun before, although the other in Decatur (this reviewed one is Decatur address, too) has always been perfect for me.