Express Sofa Informative - Customer Service - Furniture

Review by Wise shopper on 2007-01-05
PLANO, TEXAS -- I found the furniture line in Express Sofa very tempting. I brought their fabric samples home to decide if I liked the colors and fabrics.

In the meantime, I searched the web for Reviews.
Oh MY! There are plenty and not very complimentary. I became wary and decided to invest my $2,000 elsewhere.

When returning the fabric samples to the store, the lady assisting me was not the original sales person and she bordered on rude. I was informed that the copy of the document with my credit card information was NOT on file in their office but rather maintained by the individual sales person. Thus, the paper with my card number is still floating around because this was the sales person's day off. The woman assisting me was rather indignant that I would want the paper back OR a receipt for returning the $25 worth of little fabric samples.
I can only imagine what it would have been like if I'd had a problem with the furniture!
Wise Shopper
Comments:3 Replies - Latest reply on 2007-01-06
Posted by Anonymous on 2007-01-05:
I can see 'wise shopper' isn't just another clever moniker but indeed descriptive. It's good to hear tales of these online reviews saving a fine person such as yourself the grief of dealing with unscrupulous merchants such as Express Sofa. It warms my tiny little heart. I wouldn't give up on that paper thing though... you never know about these types.
Posted by D. on 2007-01-05:
And once it's on paper...they don't enter it in a computer? I don't think I'd deal with 'em either...hopefully the sales person doesn't keep your credit card info on a clipboard in his car....if his car gets stolen...there goes your idenity!
Posted by Anonymous on 2007-01-06:
I agree with the other two posters and I hope you get your card back ASAP! Thanks for the review

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