Dell Computer Corporation Informative - Scam Financing Program
CHAPEL HILL, NORTH CAROLINA -- In January 2004 my husband purchased 6 computers for our office through Dell online. The Dell rep was in INDIA and his name was Yasar Arafat! Should have known that we were going to have problems!
For eight years we had been purchasing Dell products and had been very pleased.
Mr. Arafat offered my husband 60 days same as cash which my husband agreed to, although we could have paid at the order time. Mr. Arafat told my husband that he would e-mail a copy of the financial contract, yet he did not. I email Mr. Arafat the following day requesting the contract, however I received no response from him or any of Dell reps. As we did not receive a copy of the contract, we decided that there must be a problem, however the machines did arive within the week with only a packing slip.
the first invoice I received still did not mention the 60 days same as cash nor did it have a due date. The invoice also states that the Total Due is $0; so I have an invoice with no amount due and no due date. As this invoice came a few days after the computers, I thought that maybe they had debited our credit card. The next invoice I received came on 3/4/04 and for the 60 days same as cash, this was past the closing date!
My issue is that we never received a contract and had we, we would NEVER had agreed to the terms: $70 to set up an account and then 18+% interest over 4 years! Mr. Arafat did not disclose any of the terms when offering the 60 days same as cash, nor did he follow through with emailing us a copy of the contract.
I paid in full for the computers 2 days past the 60 days due to a very decepitive invoice: no due date and no total due, the balance owed is in very small type in the upper right hand corner with alot of other words...does not stand out.
The next month I received another invoice from Dell Financial for $225; I was shocked but I thought ok,I missed the 60th day and this is interest for the 2 days, very expensive, but I paid it. The next month I recieved another invoice and I knew this was not right so I called the customer service number and then I was informed of the contract terms! I told the rep in no uncertain terms that we would have NEVER agreed to such had we been informed. I told her we had never received a copy of the contract and she said she would mail me one, which I did not get.
Finally I wrote Michael Dell and mailed it certified return receipt requested and shared my frustration and copies of the invoices sent out by his "fianacial institution". I believed if one was honest and straight forward that the owner of the company would step in, WRONG! Mr. Dell did not have the courtsey to respond.
To date I have not paid the scammed interest and we will not purchase any computers from Dell in the future. Normally we purchase 6-8 computers every 3 years. I know we are not a big giant like Dell, however from the blogs it looks like Dell has dealt deceiptively with many consumers and their sales are showing the dissatifaction.
My next letter will be to the consumer protection department of the Attorney General of NC.
scammed2 in NC