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Spare Time Bowling Complaint - Bowling - Bowling policy

Review by tal1ah on 2007-01-06
HAMPTON, VIRGINIA -- On Fridays Sparetime has a night of glow bowl in which you bowl from 9:30 until 1:30 for $16.00. My partner and I went this pass friday 01/05/07. We got there at 9:00 in order to secure a lane. We had lane 20 another couple and their infant had lane 19. At 11:00 o'clock we were told not asked that because more people are arriving we had to share our lane with this couple and their baby. My complaint is if I get to this bowling alley to secure a lane why should I have to share when the place gets over crowded? That takes time away from me bowling and plus I would have to wait until the couple took care of their child. I was not told prior to bowling I had to share. I stated this to management and they said in other words to bad. Their is nothing written on paper stating that in order for them to make more money they have to screw the patrons who got there early enough to get a lane. I told management I wanted my money back they told me because I had already bowled they would refuse to do so. The other couple was just as upset as I was. There were several other lanes with two people beside one another who knew each other. Why didn't they ask them? I didn't no this couple. If I wanted to bowl with other people I would have invited others. The manager whom I spoke with that night doesn't no me and I don't no him but I think its interesting that every Friday I go to bowl he is kissing on his girlfriend that works at the food court. That is no way professional but wants to try to talk to me like he is such. If this is the policy then it should be written on paper. I looked on their web page and it states nothing about having to share lanes if over crowded. Any one coming in late after all lanes are taken should be made to wait until their are some available. Sparetimes will not get my money again.
Comments:4 Replies - Latest reply on 2007-01-06
Posted by Anonymous on 2007-01-06:
You did the right thing by deciding to take your business elsewhere. If a place ticks you off and refuses to make good on it you go elsewhere.
Posted by Anonymous on 2007-01-06:
Yes I agree with PB and I also think you did the right thing. There are a lot of other places that will appreciate your business.
Posted by Slimjim on 2007-01-06:
I totally agree too. If my wife and I are at a restaurant at a table for 4 and more people come in, should we have to share it with another couple? If the place wants to be able to pull that, they should have a sign clearly posted that management reserves the right to assign two parties to a lane.
Posted by Anonymous on 2007-01-06:
When you make reservations at the VB Funny Bone (and they don't tell you this ahead of time), you may be seated with another couple. Bowling is one thing, eating dinner and watching a show was a little uncomfortable. Especially since the female half spent most of the night trying to sell us cell service.

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