Napster Complaint - Lack of customer service - Customer Service

Complaint

Review by slmtps on 2007-01-06

I used to be a paying customer of Napster. In total I would say I have probably spent about $60-$100 on subscription fees plus download fees. After having many problems with technical issues and absolutely no help from their "customer support" I canceled my subscription and stopped using Napster for my music downloads. Therefore becoming a "Napster light" member. After months of not using it I decided to give it one more try. That was a mistake. And I was quickly reminded as to why I gave them up in the first place. I attempted to buy and download a song and it came up with an error code. So I emailed their "customer support" (because they do not give out the phone number to non-paying subscribers) and got one of those infamous auto-replies stating someone would contact me within 24-48 hours. I waited 72 hours and finally received and email from them. No technical support at all, just an email letting me know they charged my credit card for my download purchase. So I emailed them a few more times with still no help and no refund. At this point I've had it. I called a friend I know whom has a subscription with Napster and asked her to find the phone number for me. Got the number, called it, and WHAT A CROCK OF *%#T!! No matter what number you push in the menu you cannot talk to a real person. It's just a number that gives you advice on problems with billing, downloads, etc.. So to this day I still have yet to see a refund or any response from anyone from Napster "Customer Service"