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One More Mile Running Store Compliment - What Customer Service SHOULD Be

Review by Adwoa on 2007-01-06
RIVERDALE, MD, GEORGIA -- One more miles is a small business in Georgia that has excellent customer service. They have GREAT products at reasonable prices, a staff that CARES about YOU not just your money, and a dedication to going the "extra mile."

I ordered some tall women's microfleece running pants towards the end of November and received an email from one of their staff telling me that the talls were backordered and asking me if I would like to try the regulars because it might take a month for the talls to arrive. I said sure, I would try the regulars (since the difference for me is only about an inch and a half... not a big deal). She mailed the regulars, which I never got to wear because of illness and the holidays sidelining my runs.

Towards the end of December, I receive and email from Aubrey telling me that the talls were in and that she would gladly exchange the talls for the regulars for me (even if I had worn the regs) and that I could sent the regulars back when I received the talls. Wow!

She sent the talls (and even merged shipping with another item that I had brought JUST before I got the email about the talls being in stock).

All this to say... I tend not to expect TOO much when I order things online from smaller companies. One More Mile has bolstered my faith in small companies AND it has RAISED my expectations for customer service.

THIS is how businesses should treat the people who keep them going.

Kudos to Aubrey and One More Mile.

If you are in the market for affordable running gear check them out!
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