Best Buy Complaint - Bad customer Service from Bestbuy
TACOMA, WASHINGTON -- Purchased 42" HD plasma TV Dec 5,2006 from Bestbuy at the Tacoma mall store (WA). Given install appt 6 days later which I couldn't get home in time for. Called to reschedule and was told the soonest was Dec 27,2006. Magnolia, their scheduling complany, said they were actually booking into week of Jan 6, 2007 and I was lucky I was getting an earlier appt. I think this is a long time for anyone to wait for an install. Spoke to a supervisor that promised to either call me back or have an install person call to see what they could do. Three days later with no call back I tried to contact supervisor who was not available. Installers were a no show on the 27th. Spoke to supervisor who said he would talk to the installer at 9a and see what happened then would contact me. At 2pm, no return call so I tried to contact supervisor who was not avail so I asked for his supervisor. I spoke to a district manager and explained how frustrated I was trying to get the TV installed and that I spent a lot of time on the phone getting the run around. I made the comment that I was about ready to return it since I was so frustrated that I can't seem to get it installed. His reply was "and you still can do that." I was even madder after his comment.He then said "what do you want me to do?" I said...Install my TV. He acted like he could care less about my situation. His attitude was very inappropriate. Meanwhile, I am paying for the cable box rental fees, the programming and received a Bestbuy bill !! Tv installed the 28th.Missing a critical hook up plug that I wasn't told about at the store. $60.00 item. What a headache this experience has been. I should of been informed BEFORE I purchased the $200.00 install that there was a long wait. Maybe I would of made other choices. I have always recommended this company but now I have second thoughts.
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