Goldberg's Furniture Complaint - Recived 3 Set's of Damaged Oak Kitchen Set
NORTH SYRACUSE, NEW YORK -- We bought an $800.00 counterheight oak kitchen set (our dream kitchen set) with a tabletop turntable and 6 chair(s). Upon the 1st set we recived, we were shocked to see how damaged our "dream kitchen set" was the first week that we had it. The table top started peeling off and we also started to see imprints of cups, etc... They came to inspect the furniture and said that they would return it, it was a diffective set. The second one that we recived- (they would only replace the tabletop- nothing else) was a lot darker than the original, but we were glad to get a new top. After a couple of weeks the same thing started happening - all over again. Only this time "large amounts of the finish" started coming off. We were cleaning the table with their instructions only- furniture polish. The finish was coming off in areas where we didn't even sit or use the top. We called and another rep. was sent out to inspect the top. They than replaced our 2nd top. Needless to say, We now have a set that we paid over $800.00 for and the entire set is distroyed. We have a top with huge amounts of finish missing - all over, and the chair(s) and legs of the set are also missing a lot of finish. At this time, we were very upset and frustrated with our expensive purchse. We decided to write Goldberg's and explain our situation and ask for a refund to purchase another kitchen set. 2 months later the same repair man came to our home (with an attitude) and briefly looked at the table and left. He wouldn't share any info, and he wasen't intrested in speaking with us. We waited several weeks and I called the repair rep. She began to blame us for the problems, and said that "the marks we from silverware" and that we cleaned the top with soapy water. I explained to her that the several marks were in areas where we don't use the top (it is very large). She said that they were not going to do anything for us at all, no replacing the top again- nothing. She said "we were stuck with it". I have tried to contact the general manager, etc.. and left several messages and we have got no response from them at all. 4 months later, we recived a colored stick. We tried it on all of the spots (over 30) and it will not even go over them. We are sick over this ordeal. I cannot even look at the table without crying. This was our first purchased kitchen set that me and my husband bought. Our hand me down kitchen set before is in better shape than this one. Everyone that comes into our home that sees this set, is in complete shock (of course they have to sit at it) and the nightmares begin.
This company has horrible customer relations. They only care about the sale- that's it. Forget about having any issues with their products. Once you spend hundreds and/or thousands, your stuck with that purchase. In this area- Upstate NY there are hundreds of furniture stores to choose from, and we choose the worst furniture store out there. I can only image the other hundreds of dis-satisfied client(s) with diffective expensive furniture. Your better off shopping for your new furniture, in the used classified section of your paper than to buy new expensive furniture & appliances from this establishment.