California Closets Complaint - Misleading and Poor Service
LOS ANGELES, CALIFORNIA -- I contacted several closet companies. They all send attractive people for the design and quote and all tell you how they are the best in service. I hired California Closets although they were not the cheapest. The "designer" kept telling me how great their service reputation was and because I am busy, I didn't want to fool around. I was quoted a price and told I would get a Cost Co rebate card. I signed the contract and paid half up front ($4000). I contacted my "designer" about the paperwork for the rebate card and she never returned my many calls. I finally called her manager and was told the designer gave me poor information and that there was no rebate card coming.
The day came for the install and the installers were a no show. This happened a second and third time with no show and no call. I told the company I wanted my money back and they refused. Finally the installers showed up and the closets were put in. They did a fine job, except they ran out of material and tried to leave with one closet clearly unfinished. I chased them out and insisted they finish. They said they would be back in 2 weeks. 2 weeks turned into 2 months with no calls from the company. Finally when I insisted I would like credit for the unfinished closet, I was told by corporate, I would get $43 back. I know it would have cost several hundreds to have it finished properly by someone else. I told them to come finish it. A few months later they did.
I am deeply disapointed in their service, their false claims and their resolve of problems. I would never ever use them again nor recommend them. Their goal is to get you to sign on the dotted line and then you are on your own.