Zappos Compliment - Now this is how Customer Service should Be!

Review by bex29 on 2007-01-07
LOS ANGELES, CALIFORNIA -- Fabulous. Shocked that a company still has this great service. I ordered some shoes for the first time before Christmas and the overnight package was delayed due to UPS not Zappos. Zappos called me, did everything they could to fix the situation, finally sent me another pair of the same shoes overnight at no extra charge and gave me a credit to use on the next pair. The orignial pair finally arrived and Zappos sent a pre-paid return lable to send back.

I am so impressed with the company, the people actually seem to care about the customer and they do whatever they can to make the experience a good one, even if it didn't start out that way.

You can't go wrong ordering shoes from Zappos.com. I highly recommend them as one of the last high quality customer service companies in America.
Comments:7 Replies - Latest reply on 2007-01-09
Posted by shawnp80 on 2007-01-07:
Zappos is great. I just ordered 3 pairs from them got them in 2 days. I will be ordering my shoes from Zappo's from now on.
Posted by spiderman2 on 2007-01-07:
Wow -- that is great. I always look at their shoes, but have been nervous to order. Now I'm not! thanks for the information and I'm glad it worked out for yoj.
Posted by Anonymous on 2007-01-07:
bex29, very good review thanks for the infomation.

Whatssss Upppp spider/shawn!
Posted by shawnp80 on 2007-01-07:
Whats up Lid, are you drunk again?
Posted by Anonymous on 2007-01-08:
Now Shawn, what gives you that impression? I just stopped to say hello!
Posted by shawnp80 on 2007-01-08:
Well hello Lid!
Posted by tabaddict on 2007-01-09:
Zappos are the best. I love to shop for shoes, and this is the only way to do it. Fast, free delivery and free returns. I can even get my husband to look at shoes from Zappos. One of my favorite gifts to give is a Zappos e-mail certificate. It's how I spread the word of Zappos. I'm always telling people about them.

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