Zales Complaint - Do not support the US Military soldiers

Review by CDC on 2007-01-07
FAYETTEVILLE, NORTH CAROLINA -- My wife and I had purchased wedding bands for our 20 year anniversary from Zales and for Christmas I purchased my wife a diamond braclet from Zales. I am leaving for Afghanistan tommorrow and had sent Zales a copy of my orders so they could impliment the soldiers & sailors relief act, WHICH MEANS LOWERING THE INTEREST RATE AND HAS NOTHING TO DO WITH OUR CREDIT RATING PEOPLE. The finance company Zales uses refused to accept my orders and were very unpleasant about the situation, so I returned the diamond braclet.
Comments:13 Replies - Latest reply on 2007-01-09
Posted by spiderman2 on 2007-01-07:
From what I just read you have to send them a copy of your orders and show them that your deployment will materially affect your pay, i.e. you were making more money before you got called to active duty. There are situations were a private employer makes up the different between duty pay and the service pay and the SSRA would not apply there. This link states you should seek assistance of a lawyer if you have done the above and been refused.

Most importantly, please stay safe out there.
Posted by Anonymous on 2007-01-07:
Good for you! If you've got bad credit, don't spend it! Good luck in Afghanistan.
Posted by Anonymous on 2007-01-07:
I'm with you man and I will not buy form Zales until they recant! Stay safe and shoot first! God bless you and your family.
Posted by Justusryan on 2007-01-07:
emt- why do you think he has bad credit?
Posted by tander on 2007-01-07:
I was wondering how she knows they have bad credit too *LOL*
Posted by CDC on 2007-01-08:
This has nothing to do with our credit which happens to be fine. Citibank are jerks, we are not reserve we are active duty.
Posted by yoke on 2007-01-08:
If you could not afford the jewelery why did you buy it? I don't blame Zales/Citibank. If every soldier/sailor that is deployed asked for their payments to be put on hold until they got back they would not stay in business. I always that the SSRA was if you were in arrays with your credit, not if you were in good standing.
Posted by spiderman2 on 2007-01-08:
Yoke -- the SSRA does not put the money owed on hold. It caps the intersts rate at 6%
Posted by yoke on 2007-01-08:
Thanks Spiderman. My husband retired from the Navy, and the only time I heard of people using the SSRA was when they were in default of the loan and they were on deployment. I have never come across someone whose was in good standing with the loan to use SSRA.
Posted by N. on 2007-01-08:
Whatever. I think Zales should have given the jewelery to the guy. Small thanks if you asked me.
Posted by CDC on 2007-01-09:
It has nothing to do with affording the jewelry people (yoke, you idiot) SSRA is about reducing the freakin' interest rate. no hand outs expected, wow if you have nothing better to do than assume you really are an idiot. KLC
Posted by CDC on 2007-01-09:
By the way NOT RESOLVED, we wanted to close the account with my three cents because of comments like YOKES that doesn't seem to understand anything!
Posted by yoke on 2007-01-09:
CDC, thought you were leaving for Afghanistan on the 8th? Why are you posting on the 9th?

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