[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
COMP USA Complaint - Most incompetent and most unhelpful - Laptop purchase
Laptop purchase - Complaint
BATON ROUGE, LOUISIANA -- This has been a long nightmare, but I'll try to be brief. In April 2004, I went in to buy a wireless laptop and a router for my desktop PC. In the long long run, after many return visits, I still have NEITHER. They sold me a laptop that ISNT wireless. I didn't find this out for some time, because I spent so much time trying to get them to set up my PC with a router. They never did, and eventually rendered my PC unusable since it wouldn't boot properly. They sold me some more parts that turned out to be totally unnecessary. I just can't tell you how horrible this whole experience has been. They really know how to wear you down. I've waited in so many lines, called so many times, talked to so many different personnel. I have moved since all this started, and my paperwork has been lost. Guess what? They don't have any record of my purchases either. First of all, I'd recommend that you avoid this store like a plague. If you DO buy anything, KEEP YOUR RECEIPT and paperwork forever. This is the WORST purchase experience I have had in my life.
Comments:
Posted by MRM on 2007-01-08:
If your PC wouldnt boot up properly, you may need to perform clean install of your harddrive. Find your recovery disc that came with your PC. This recovery disc will set it back to factory settings. **WARNING: before using the recovery disc please backup your important files. The recovery process will delete everything! I hope this helps...
As far as the laptop, you could add on USB wi-fi adapter which is about $50 at Newegg.com. Whats so great about USB wi-fi is that you can remove them and connect to another desktop or laptop.
As far as the laptop, you could add on USB wi-fi adapter which is about $50 at Newegg.com. Whats so great about USB wi-fi is that you can remove them and connect to another desktop or laptop.
Posted by PassingBy on 2007-01-08:
You've been waiting since April 2004? Or did you mean April 2006? Either way that's way too long. Setting up a router to a PC is quite easy even for the technically challenged. Takes maybe 15 minutes to have it running. Wireless connections take a little longer.
After you restore the PC go over to www.dslreports.com. Register and post your situation in the appropriate forum. I guarantee you will get the help needed to have you up and running smoothly in a short time.
After you restore the PC go over to www.dslreports.com. Register and post your situation in the appropriate forum. I guarantee you will get the help needed to have you up and running smoothly in a short time.
Posted by Lidman on 2007-01-08:
COMP USA is one of the higher priced stores I've ever been to and I don't do business with them because of the help they hire there.
It has been my experience that everybody and his brother is a computer expert when it comes to fixing yours. I have been doing my own computer work both personal and professional for 35 years and all I can tell you is find a local computer guy and if he does a good job, stick with him/her and there company.
Both MRM and PassingBy have given you some excellent advice here and it would behoove you to try their suggestions. Good luck to you on this issue.
It has been my experience that everybody and his brother is a computer expert when it comes to fixing yours. I have been doing my own computer work both personal and professional for 35 years and all I can tell you is find a local computer guy and if he does a good job, stick with him/her and there company.
Both MRM and PassingBy have given you some excellent advice here and it would behoove you to try their suggestions. Good luck to you on this issue.
Posted by KenPopcorn on 2007-01-08:
Wow...what drama. If this is the worst experience of your life, I'd say you are blessed.
Posted by Nuff2do on 2007-01-10:
I appreciate all the advice, but I guess I didn't mention in the article that I've tried everything mentioned (but I've already discarded my old PC - Compusa did reformat and did all the stuff mentioned, but the new software for the unnecessary adapter screwed it all up. They sold me a router that wouldn't plug into my old pc which didn't have ethernet so they sold me an adapter so I could use the router and that messed it all up. Turns out they could have just sold me a router that WOULD plug into my pc without an adapter but I didn't find this out until much later). I took my PC to two other experts and neither could help. Wireless card would not work on the PC and the experts say that is a problem with that brand of laptop.
Posted by Nuff2do on 2007-01-10:
And oh yes, I have been working with this problem for 3 years. I'll call them, email them, go in person, and wrestle with them for a while - they take it and work on it - it comes back not working. I lived 45 minutes away and didn't do this frequently. I'd get so frustrated with them that I'd give up for a while. (Meanwhile, I was dealing with some more pressing family issues - several deaths in family - and I just couldn't work with CompUSA forever). Then after a few weeks, I'd try again. New problems every time. New manager, new tech, explain it all again. They just don't seem to know what's going on, and they've mastered the art of ignore. I have reported them to BBB, but I really need to locate my original paperwork - my extended warranty expires April 2007.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!