Irobot Informative - Customer Service
SANTA CRUZ, CALIFORNIA -- I purchased the Roomba Discovery by irobot about 11 months ago. For some unknown reason the product has stopped functioning - does not pick up dirt and jumps all over the place. I've tried to reach irobot Customer Service for over two weeks now. I have spent countless hours on hold waiting for the next available rep. I have sent emails through their customer service web site, even threatening a complaint with the Attorney General. As of today no one has reponded to my emails. I've tried selecting the prompt that allows me to order a new product and have been put on hold and then subsequently disconnected. As I'm writing this complaint I have been on hold for 45 minutes.