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Irobot Informative - Customer Service - Roomba Discovery Vacuum
Roomba Discovery Vacuum
SANTA CRUZ, CALIFORNIA -- I purchased the Roomba Discovery by irobot about 11 months ago. For some unknown reason the product has stopped functioning - does not pick up dirt and jumps all over the place. I've tried to reach irobot Customer Service for over two weeks now. I have spent countless hours on hold waiting for the next available rep. I have sent emails through their customer service web site, even threatening a complaint with the Attorney General. As of today no one has reponded to my emails. I've tried selecting the prompt that allows me to order a new product and have been put on hold and then subsequently disconnected. As I'm writing this complaint I have been on hold for 45 minutes.
Comments:
Posted by Lidman on 2007-01-08:
The Roomba does a great job as a very smart vacuum. But like a child who is just learning to clean up after himself, it still needs some guidance.
Posted by KenPopcorn on 2007-01-08:
I thought this thing was a joke, but I bought it because my bride wanted one. I am very impressed with it.
Posted by rickomatic on 2007-01-10:
Check out this website. It is very helpful.
http://www.roombareview.com
http://www.roombareview.com
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