Etrade Online Complaint - Leter to complain about customer service
BRAINTREE, MASSACHUSETTS -- As of January 03rd, 2001 I have sent a check (#5897) to Etrade with Priority mail. The Fedex tracking number is 820409605835 to the following address:
E*TRADE Securities, Inc.
66 Brooks Drive
Braintree, MA 02184-3800
Base on Fedex, the mail have arrived to the above address at 9:15 AM on 01/04/2001 and the person who signed the letter was S.ORDILLO.
After 3 days waiting for the check to be update into my account, I called Etrade customer service and also sent email to them back and forth. They kept promise with me that they doing the research on the case and it take about 24-48 hours. Finally, on Tuesday, January 16th I got the call from 1 of Etrade customer service to confirm that my check has been lost. That is 12 days after the check arrived. To all of the online brokers that I have been, this is the first time ever happen and I think it require a serious attentions for Etrade managerment.