LA Fitness Complaint - Lousy Sales Reps
DALLAS, TEXAS -- LA Fitness has been running huge ads in the Dallas Morning News. I called the Rowlett Texas location to inquire about memberships. The lady who answered the phone acted like she didn't know what to do. I also asked her if this was the closest club to me in Garland. She informed me that they will be opening a club in Garland. I inquired as to when it would be open. She said "I have no idea". She asked "Would you like to talk to a sales rep?" I answered "yes". The sales rep acted like he couldn't be bothered but informed me that the new Garland club will be next to South Garland High School. That is right down the street from me. He couldn't give me any specifics and talked so fast that I had to ask him to slow down when he was explaining rates, etc. to me. I asked him if I could purchase a membership now and join the Garland club when it opens, as I wouldn't mind going out of my way to Rowlett knowing there would be a new club in my neighborhood at a later date. He said "yes". I asked if he could call me when he finds out when the Garland club would open and gave him my phone number. In other words, are we talking 3 months, 6 months, or ??? He said he would get back to me. He never called back. I encountered no financial loss with this experience but it tells me that LA Fitness could care less if they make you a customer or not. In other words, if they treat a potential customer so poorly, just think how they will treat a customer once they snatch up your money.
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