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Wexford Carpet Complaint - Defective carpet - penthouse collection/aria

Review by phillip on 2007-01-09
Sells retail for $52.36 yd. Bought 40 yds. in Sept., 2003. By summer of 2004 color had faded from blue/green to light yellow/green. Faded areas were even in closets and under furniture, so it was not sun -fade or normal wear and tear. Co. was sold in late 2003 to C& W Industries. New owners will not make good, but gave me name & number of old company complaint person(her phone # was simply an extension line of C&W!) Spoke to her in Nov., 2004. Still waiting for complaint to be resolved. She now refuses to deal with me and says I should seek relief with the local carpet dealer who sold it to me. The local co. has sent letter to Wexford threatening to take it to small claims court. Still waiting for resolution. This was also a stainmaster carpet.
Comments:4 Replies - Latest reply on 2007-01-11
Posted by Skye on 2007-01-09:
How about contacting the manufacturer of the carpet? Seems like they would be the ones to handle this, since the store did not make the carpet.
Posted by Anonymous on 2007-01-09:
It sounds like at least the local carpet people are trying to help you and maybe you should take the old ones to small claims court as well. Good luck
Posted by Anonymous on 2007-01-09:
Let us know how this one turns out.
Posted by phillip on 2007-01-11:
One partner in my local carpet co. is a lawyer! Because he had already sent a letter to them threatening to take them to small claims court with no response, he has now instituted a lawsuit angainst C&W Indus. and against Wexford Carpet (which, by the way, is still being made by C&W!). But they claim they did not purchase liability for previous product when they puchased Wexford. Now they will have to send a lawyer from GA to N.J. to fight the lawsuit! I told the rep. from C&W that I will not give up. Phillip

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