Wexford Carpet Complaint - Defective carpet - penthouse collection/aria
Sells retail for $52.36 yd. Bought 40 yds. in Sept., 2003. By summer of 2004 color had faded from blue/green to light yellow/green. Faded areas were even in closets and under furniture, so it was not sun -fade or normal wear and tear. Co. was sold in late 2003 to C& W Industries. New owners will not make good, but gave me name & number of old company complaint person(her phone # was simply an extension line of C&W!) Spoke to her in Nov., 2004. Still waiting for complaint to be resolved. She now refuses to deal with me and says I should seek relief with the local carpet dealer who sold it to me. The local co. has sent letter to Wexford threatening to take it to small claims court. Still waiting for resolution. This was also a stainmaster carpet.