Ikea Complaint - Poor Customer Relations
EMERYVILLE EAST BAY, CALIFORNIA -- I bought from Ikea a $25.00 gift certificate and 4 plastic storage food contains @$4.00 a piece before Christmas. On arriving home went to clean the containers one had the lip of the container stuck in the lid so without removing the sticker I put it away for return. My receipt in the mean time was misplaced but I just wanted to exchange for another one so went to Ikea on the 28th of Dec. Figuring it would be no problem since I just wanted to get an exchange and the Ikea tag was still attached. After waiting in line for 30 minutes I was told by the clerk that without a receipt they could not help me. Because I had another schedule appointment I did not complain to higher up but I feel that was a ridulous policy on such a trival item. If Ikea cannot exchange a $4.00 idea that still has their tag still attached I would not want to do business with such a petty company.