Red Hoagland Pontiac GMC Complaint - Appalling
BRADENTON, FLORIDA -- I have a complaint concerning Red Hoagland Pontiac, 5325 14th St. W., Bradenton, Florida 34207
I purchased a used car from Red Hoagland on Nov 25, 2006. On Jan 8'th 2007, as I was sitting in my car I noticed a small amount of black tape applied to the glass in the MPH/odometer area. Upon peeling off the tape, I was appalled to find that beneath the black tape was the "service engine" light which was LIT. I then took my car into Red Hoagland and confronted a sales manager with my finding who then explained to me that "sometimes when people trade in a car, they put tape over service lights in order to get a better deal on a trade in." The manager also insulted my integrity when I first talked to him about this problem by responding with comments about my honestly and the validity of my claim. If I am to believe his story about "people trading in cars with tape over sensor lights," that would mean this car passed their "full inspection" with tape still intact over the engine light, and was then sold to me. I find it unbelievable that a dealer who admittedly knows that these tactics exist, would not look for tape over service lights BEFORE they buy a trade-in and BEFORE they resell it. It was clear to me that either they were dishonest about the condition of the vehicle when I purchased it and literally covered up the truth, or their full inspection was not a full inspection. They offered to service the car at 50% of cost, yet they were 100% at fault. I declined, I do not trust them to service my car in an honest manner.