Best Buy Informative - BEST BUY COMPARED TO COSTCO
My friend just bought a digital camera for her husband at Best Buy for Christmas and when he loaded the pictures on his computer there where spots on the pictures. She took it back to Best Buy and they told her they couldn't reproduce the problem so there would be a 15% restocking fee. She told them all she wanted was a replacement and all they had to do is take a picture and upload it on a computer. They told her that they couldn't do that. She wanted the same camera she just bought but they didn't care. They still made her pay a 15% restocking fee no matter how much she complained.
My wife bought my digital camera at Costco and I went in to buy a memory card when I saw a different camera for about the same price. I asked the employee in the camera department about the camera compared to mine. He was more than helpful and even got another employee who knew more than him to help me too. They talked me into returning my already opened camera and getting the one that best fit my needs for less money. I had opned my camera and there was no restocking fee. They even suggested that I return it knowing that it was already opened and buy the other camera for less money.
I don't know how Costco can stay in business with policies like this because it has to cost them to bend over backwards for there customers like this. I diffenitley don't know why anyone would ever shop at Best Buy, or as I like to call it, Worst Buy. Check out both policies before buying and see what I mean. Oh, buy the way, Best Buys extended warranty and lemmon warranty is only good if you plan on taking them to court. They are trained to not give you anything for what you have paid but that is another story.