Amazon.com Complaint - Delivery Sucks! - Customer Service/Delivery
LOUISIANA -- I have noticed a definite downward direction in amazon.com's delivery practices and customer service in the last year or so--I used to receive things in 2-3 days, and a week is ok, but...!!! I think this will be my LAST order to those freakazoids--sorry, I'm a little steamed right now. I placed my most recent order on Jan.4. I sent an email yesterday to see why I had not received it, and they responded TODAY that it was "being shipped" (thought when I click on Tracking, it doesn't show any info) and that when I agreed to Free Shipping I agreed to wait longer to receive my shipment, blah blah blah. What a crock!!! I have noticed in the last year or so, that any Customer Service reponse is from someone with an "outsourcing" type of name and this is totally unacceptable to me. I believe outsourcing is hurting Americans who need jobs, and I want my materials shipped from America, after all, amazon.com is based in Seattle, for God's sake!!! I used to pass by there often when I lived there and knew people who worked there. What has happened to this country? All this outsourcing is going to cause another depression, I feel. I know I'm off the original subject, but I'm really mad. Anyhoo, thanks for letting me vent--this is just ONE complaint I've had about amazon.com in many moons!!! Last Christmas I sent my daughter a gift certificate email for her birthday and they didn't send it for a long time after her birthday, although they kept saying they did! I asked someone personally yes, I actually have a number to call!) why they hadn't sent it and she kept saying they did. If they sent it (more than 2-3 times as the woman said, why hadn't my daughte received it?) Also, their magazine subscription service is the worst I've ever encountered. 'Nuff said.