ARGUS Complaint - PICTURE THIS - CAMERA CUSTOMER SERVICE
INVERNESS, ILLINOIS -- I attended a celebrity event recently &took an ARGUS QUICK CLIX digital camera (cheap walmart model). Upon my 72nd photo out of the 117 the camera holds, I was taking a picture of Evander Holifield when the count dropped to zero and all the photos were deleted. Long story short, it has a flaw and so does the companys customer service department. When calling, writing, emailing their customer service, all I had asked for was for them to take a look at the camera in case the photos could be recovered & to contact the event coordinators and get me copies of photos taken by one of the other 30+ media photographers that were present. 1. They wanted me to pay for the shipping of the unit. It's about $12.50 that they could have paid by giving me their FedEx route number and 2. They sent me a web link of a magazine &told me I could copy their 3 or 4 shots.
The company cost for outstanding customer service? $0.39 for a letter or $1.50 for a phone call plus $12.50 for the shipping. Instead I got 3 weeks worth of "we're not doing that" email replys. Less than $15 for them (and with my being a private investigator in need of a new camera), would have generated a sell of a higher end model for my work. I told them that.
Email protests would go unreconized, but a physical letter invasion to the corporate office would get noticed, you think? Anyone wanting to participate may write ARGUS 1610 COLONIAL PKWY, INVERNESS IL 60067 with two simple sentences... Provide Ms. Young with better customer service. Review her complaint email Nov 14th. or email www.arguscamera.com Thanks G.T.Y.