Ultimate Shopping Network Complaint - Refunds - Coins
NEW YORK -- I would not purchase anything again from this company. Customer service is located in India and they tell you that you cannot speak with anyone in the U.S. or credit department; it appears that every time you call for service they read from a script; they tell you the product will be available "Friday"; I finally gave up, asked for a refund in November and they have yet to refund $4,000. I call on an average of 3 times a week and am always told the same thing--there are several factors why you haven't received a refund, we are having accounting issues, no one should have told you you would receive a refund in 10 days, you will be credited within 15-30 days. I have received that exact response every time since the November 10th.