Toysrus.com Complaint - HORRIBLE CUSTOMER SERVICE/POLICIES
GARFIELD, NEW JERSEY -- Please do not order any large items such as cars from Toysrus.com, although almost always on sale if the car should come damaged (as mine did) they will do NOTHING to help you. You have to return the product then wait for a refund and get this>>>>>>>YOU have to reorder the item! They won't even replace it for you. Oh and if you take it to the store get this>>>>>>STORE CREDIT ONLY and they don't honor your online price so if you got it on sale you pay the price at the store. In my case the car would cost me $50.00 more. What a horrible company. My suggestion don't order from them they obviously do not know how to service customers or cater to people with children why should a child have to wait three or more weeks to get a new car when it obviously was not the consumers fault!