Comp USA Complaint - Horrible Customer Service
WICHITA, KS, LOUISIANA -- My husband and I decided to treat ourselves with a flat screen TV. We saw that Comp USA had a better price than the other guys. We went to the store only to find that they didnt even have any of the TVs in stock. We had to go to a competitor's store just to see the product up close. We decided we still wanted that TV so we returned to Comp USA to order it. It took us 2 hours just to place the order because Phil had no idea what he was doing. Thanks to his incompitence my husband filled out a Comp USA credit card and a Sony card when all he needed was the Sony card. Thus, he took two hits to his credit score. Phil told us the TV would be in by 12/28/06 or by 1/2/07 at the latest. That Thursday and then Tuesday rolled around with no word. I began to call at that point. Kelley informed me that my TV was being delayed by the snow storms in Colorado. I continued to call. She said she would call me back and let me know exactly where my TV was. One week later, after much calling, I finally get a hold of Edwin. He informs me, on 1/8/07, that my order never went through because it was lost. Great. I asked him why they couldnt have informed me of that the first 20 times I called. He was apologetic but not very effective in fixing my problem. I talked to Edwin all day 1/9/07. He had yet to offer me any solution. He just kept telling me that he was trying to figure out what was happening. I let him know that my husband and I would be coming in on 1/10/07 at 5:30pm. He let me know that that time would be perfect. He didnt let me know that the reason it would be perfect was because his shift ended at 5pm.
We ended up dealing with Nelson. Who got the TV re-ordered from Denver. He tried to impress us by telling us that he "had connections all over the place" and that it took him no time at all to get the problem fixed. I asked him why he couldnt use his connections two weeks ago. He remained silent. I kept trying to voice my complaints only to have him keep cutting me off. He said he would compensate us with $50 or $100 in store credit. I dont want in store credit because I am never shopping there again. Oh, and we have yet to see any of that in store credit.
Update. We finally got our TV after harassing Comp USA a bit more. It got here on Tuesday Jan. 16th. I had reached an agreement with Kelly. She had agreed to take off the delivery fee and credit us $100 in place of an instore credit (because like I said, we are never shopping there again...just to clarify for you). When my husband got there to pick up the TV Kelly wasnt there. The guy my husband was dealing with called her. Kelly told him that she would only give us $50. After my husband undoubtably made some crazy frustrated faces, the guy agreed to give us the $100. I am glad that this ordeal is finally over. I hope that nothing happens to our TV. We bought a 4 year warranty, but after reading the other complaints about Comp USA, it doesnt seem like they honor their warranties.
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