MCI/Worldcom Complaint - Suspension of service
TEXAS -- I fractured my leg and had surgery in November 2006. Before my surgery I paid my phone bill and thought I was paying for both the November and December bill. I went out of town for Christmas and New Year and when I returned I had a Suspension Warning letter from MCI. I called MCI and paid the bill in full before the service was terminated. I explained my situation to the MCI representative and he told me the payment was posted and I had a zero balance. Within two hours of my payment my phone service was cut off by MCI. Using my cell phone I called them back and was told even though I had a zero balance the account was not paid until after the suspension order was placed and I needed to wait 24 to 48 hours before the service was reinstated. The next day I called them back and this time the representative told me the payment was not posted on the day I actually made it and I'd have to wait another 24 to 48 hours for service to be restored. It's now been three days and I don't have phone service even though I paid the bill in full before the phone was turned off.