Compact Complaint - Extortion of $144.38 / incomplete refund

Review by Shadow522 on 2007-01-11
AUSTIN, TEXAS -- On 6-23-06 I ordered a portable air conditioner from this company for $571.55. On 6-24-06 I tried to cancel the order online and could not. When I called the customer service number the operator could not help me. I sent an e mail to them on that day which I have a copy of to cancel the order. When I refused to accept delivery, it was sent back, and the company charged me a "restocking fee" of $144.38. The company lied to me and my credit card company stating that they didn't receive my e mail to cancel. I sent a copy of the e mail to them, and they refused, to give me all my money back. The point is that I cancelled the order days before the unit was shipped out. This company is a bunch of greedy lowlifes who will lie and cheat to make up for their incompetence. Do not purchase from this company, for you can see their example of customer service.
Comments:1 Replies - Latest reply on 2007-01-11
Posted by Anonymous on 2007-01-11:
I think there is a limit as to how much they can charge you on restocking fees, you might check the laws in your state.

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